At American Home Tech, the health and safety of our customers and employees is our top priority as we all navigate the evolving global pandemic we're faced with, COVID-19 (the novel Coronavirus). We continue to closely monitor updates from global, national and state health and government agencies to ensure we are doing everything we can to comply with recommendations as they evolve.
When it comes to the needs of your home and the safety of your family, here is what American Home Tech is doing to keep all parties safe and remain as fully operational as possible.
In order to remain compliant with recommendations from global, national and state health and government agencies, we are refraining from in-person meetings, whenever possible. We are leveraging other technologies, such as FaceTime and speaking over the phone, to conduct business and leveraging DocuSign for all paperwork that requires signatures/updates from our inspectors/customers and insurance representatives.
Our current inspection process leverages drones and other visual technology to gather information needed to provide you and/or your insurance carrier with an accurate and fair estimate of home damage with little to no person-to-person contact. We'll continue to leverage this method.
Because a majority of our work takes place outdoors, our team can access, diagnose and repair almost anything without needing to meet or speak in person. By leveraging a variety of technology, we are able to safely communicate with you virtually to ensure your home needs are inspected and handled properly.
We love building strong relationships with our customers. However, for the time being, we're implementing a "no handshake" policy for our staff.
We're requiring all employees following the Center for Disease Control and Prevention's recommendations on prevention, including washing hands with soap and water for at least 20 seconds and staying home if they feel sick. We're also requiring our teams to carry hand sanitizer while on jobs
In addition to considering the severity of the damage to your home, our staff is being asked to ask the following questions when customers call to schedule appointments to assist us in prioritizing appointments:
In the past 14 days, have you traveled to or from anywhere outside of the United States?
In the past 14 days, have you been on a cruise or a crew ship?
Have you been in close contact with anyone, including members of your immediate family, who have traveled to/from outside of the United States, or have been on a cruise or a crew ship?
In the past 14 days have you or anyone you know, had a fever, a cough, shortness of breath, or any flu-like symptoms?
Trust is just one thing we build well, which is why we are immediately implementing these updates to our customer service policies. Our goal is to continue to be the leading provider of value-added, full-service restoration, remodeling, inspection and addition experts in the Tri-State. We do that by striving to leave a lasting impact on every person we encounter, with truth, fairness and integrity. If there is anything we can do to meet your preferences during this time, please let us know. We're here to continue to protect the needs of your home and family.
Sincerely,
Jake Strotman
Owner of American Home Tech